Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 25035
- Recall date
- Nov 7, 2024
- Units
- About 13,700 (In addition, about 1,580 were sold in Canada)
- Remedy
- Refund
- Firm
- Annex Products Pty Ltd., dba Quad Lock
- Made in
- China
What to do
Consumers should immediately stop using the recalled battery packs, remove them from the charger and contact Quad Lock for a full refund of the purchase price or a store credit. Visit www.quadlockcase.net/recall to participate in the recall. Consumers should dispose of lithium-ion batteries in accordance with local and state regulations and not in the trash.
Contact: Quad Lock toll-free at 833-362-9855 from 9 a.m. to 4 p.m. PT, Monday through Friday, email at recall@quadlock.com.au, or online at quadlockcase.net/recall or www.quadlockcase.com and click on "Recall" at the bottom of the page for more information.
Hazard
The battery pack in the chargers can overheat, posing a fire hazard.
How to identify the recalled product
This recall involves the Quad Lock MAG Battery Pack wireless portable charger. The power bank is a wireless portable charger, equipped with chargeable lithium-ion batteries and were sold in black. The power banks measure three inches long and two inches wide. Quad Lock is stamped in the plastic on the front and the model number is stamped on the back of the battery pack. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
About this recall
CPSC announced this recall on Nov 7, 2024. It covers About 13,700 (In addition, about 1,580 were sold in Canada) units. The remedy type is refund: the firm will give your money back, usually after you return or destroy the product. Reported incidents: Quad Lock has received 39 reports of incidents in the United States, including three reports of fire and 36 reports of smoking, melting, cracking or swelling, resulting in two reports of property damage. Quad Lock has received 170 reports of incidents internationally, including four reports of fire and 166 reports of smoking, melting, cracking or swelling, resulting in one report of property damage.
Where it was sold
Online at www.quadlockcase.com and www.amazon.com and through various third-party sellers worldwide from April 2023 through September 2024 for between $60 and $80.
Companies and identifiers
- Importer
- Annex Products Pty Ltd., dba Quad Lock, of Australia
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2025/Quad-Lock-MAG-Battery-Pack-Recalled-Due-to-Fire-Hazard-I…
- Last published by CPSC
- Nov 7, 2024
- Imported by RecallRadar
- Nov 4, 2026
RecallRadar copies the agency's text without editing its meaning. If something here differs from the official notice, the official notice is correct — please tell us.