NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 25058
- Recall date
- Dec 5, 2024
- Units
- About 13,000
- Remedy
- Repair, Replace
- Firm
- NetZero USA
- Made in
- China
What to do
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.
Contact: NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.
Hazard
The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
How to identify the recalled product
This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.
About this recall
CPSC announced this recall on Dec 5, 2024. It covers About 13,000 units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. The remedy type is replace: the firm will send or give you a replacement product. Reported incidents: The firm has received seven reports of loose LED boards burning. No injuries have been reported.
Where it was sold
NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415.
Companies and identifiers
- Importer
- NetZero USA Holdings Inc., of Alpharetta, Georgia
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2025/NetZero-USA-Recalls-High-Bay-LED-Light-Fixtures-Due-to-F…
- Last published by CPSC
- Dec 5, 2024
- Imported by RecallRadar
- Nov 4, 2026
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