Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 25193
- Recall date
- Mar 20, 2025
- Units
- About 220,000
- Remedy
- Repair
- Firm
- Segway
- Made in
- China, Malaysia
What to do
Consumers should immediately stop using the recalled scooters and contact Segway to receive information to determine whether the folding mechanism needs adjustment and to receive a free maintenance kit. The kit includes tools and instructions for checking and tightening the folding mechanism and keeping it properly maintained.
Contact: Segway at 800-914-6110 from 9 a.m. to 5 p.m. Monday through Friday, email at recall@segway.com, or online at https://service.segway.com/recall or www.segway.com, and click on "Recall Center" at the bottom of the page for more information.
Hazard
The folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers.
How to identify the recalled product
This recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters. The Max G30LP KickScooter is gray in color with yellow accents and the Max G30P is black in color with yellow accents. The brand name "ninebot" appears on the foot platform and the top of the handlebars. The model number is located on a label on the side of the foot deck. The Max G30P model is 46 inches long, 19 inches wide, 47 inches high and weighs 42 pounds. The Max G30LP model is 44 inches long, 19 inches wide, 45 inches high and weighs 39 pounds.
About this recall
CPSC announced this recall on Mar 20, 2025. It covers About 220,000 units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. Reported incidents: Segway has received 68 reports of folding mechanism failures, including 20 injuries to include abrasions, bruises, lacerations and broken bones. Segway has 7 recalls in our records.
Where it was sold
Best Buy, Costco, Walmart, Target and Sam's Club nationwide and online at Segway.com and Amazon.com from January 2020 through February 2025 for between $600 and $1,000.
Companies and identifiers
- Importer
- Segway Inc., of Los Angeles, California
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2025/Segway-Recalls-Segway-Ninebot-Max-G30P-and-Max-G30LP-Kic…
- Last published by CPSC
- Mar 20, 2025
- Imported by RecallRadar
- Nov 4, 2026
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