Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 25313
- Recall date
- Jun 5, 2025
- Units
- About 2,030 (In addition, 249 were sold in Canada)
- Remedy
- Repair
- Firm
- Rinnai America
- Made in
- Japan
What to do
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
Contact: Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information.
Hazard
The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
How to identify the recalled product
This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler.
About this recall
CPSC announced this recall on Jun 5, 2025. It covers About 2,030 (In addition, 249 were sold in Canada) units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. Reported incidents: None reported. Rinnai America has 2 recalls in our records.
Where it was sold
Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000.
Companies and identifiers
- Importer
- Rinnai America Corporation, of Peachtree City, Georgia
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2025/Rinnai-America-Recalls-Boilers-Due-to-Carbon-Monoxide-CO…
- Last published by CPSC
- Jun 5, 2025
- Imported by RecallRadar
- Nov 4, 2026
RecallRadar copies the agency's text without editing its meaning. If something here differs from the official notice, the official notice is correct — please tell us.