Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 25436
- Recall date
- Aug 14, 2025
- Units
- About 2,720
- Remedy
- Refund, Replace
- Firm
- Viewrail
- Made in
- China
What to do
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Contact: Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
Hazard
The LED module can overheat, causing it to melt, posing a fire hazard.
How to identify the recalled product
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
About this recall
CPSC announced this recall on Aug 14, 2025. It covers About 2,720 units. The remedy type is refund: the firm will give your money back, usually after you return or destroy the product. The remedy type is replace: the firm will send or give you a replacement product. Reported incidents: The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
Where it was sold
Viewrail.com from August 2023 through June 2025 for about $80.
Companies and identifiers
- Importer
- Viewrail, of Goshen, Indiana
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2025/Viewrail-Recalls-Electronic-LED-Modules-used-with-Floati…
- Last published by CPSC
- Aug 14, 2025
- Imported by RecallRadar
- Nov 4, 2026
RecallRadar copies the agency's text without editing its meaning. If something here differs from the official notice, the official notice is correct — please tell us.