Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 26283
- Recall date
- Feb 26, 2026
- Units
- About 651,145 (In addition, about 96,530 were sold in Canada)
- Remedy
- Repair
- Firm
- Dupray USA
- Made in
- China
What to do
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
Hazard
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
How to identify the recalled product
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
About this recall
CPSC announced this recall on Feb 26, 2026. It covers About 651,145 (In addition, about 96,530 were sold in Canada) units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. Reported incidents: The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Where it was sold
Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
Companies and identifiers
- Importer
- Dupray USA LLC, of Newark, Delaware
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2026/Dupray-USA-Recalls-Neat-Steam-Cleaners-Due-to-Risk-of-Bu…
- Last published by CPSC
- Feb 27, 2026
- Imported by RecallRadar
- Nov 4, 2026
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