Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 26236
- Recall date
- Jan 29, 2026
- Units
- About 320
- Remedy
- Repair
- Firm
- Gazelle USA
- Made in
- Vietnam
What to do
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Hazard
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
How to identify the recalled product
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
About this recall
CPSC announced this recall on Jan 29, 2026. It covers About 320 units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. Reported incidents: The firm has received three reports of buckles not fully latching. No injuries have been reported. Gazelle USA has 2 recalls in our records.
Where it was sold
Individual specialty stores from March 2025 through December 2025 for about $9,000.
Companies and identifiers
- Importer
- Gazelle USA, LLC, of Santa Cruz, California
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2026/Gazelle-USA-Recalls-Urban-Arrow-FamilyNext-Pro-Cargo-E-B…
- Last published by CPSC
- Jan 29, 2026
- Imported by RecallRadar
- Nov 4, 2026
RecallRadar copies the agency's text without editing its meaning. If something here differs from the official notice, the official notice is correct — please tell us.