Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Key facts
- Agency
- U.S. Consumer Product Safety Commission (CPSC)
- Recall number
- 27004
- Recall date
- Oct 1, 2026
- Units
- About 1,032 (In addition, about 134 were sold in Canada)
- Remedy
- Repair
- Firm
- Gazelle USA
- Made in
- Netherlands
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Hazard
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
How to identify the recalled product
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
About this recall
CPSC announced this recall on Oct 1, 2026. It covers About 1,032 (In addition, about 134 were sold in Canada) units. The remedy type is repair: the firm will fix the product, or send you a part or kit to fix it. Reported incidents: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported. Gazelle USA has 2 recalls in our records.
Where it was sold
Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
Companies and identifiers
- Importer
- Gazelle USA LLC, of Santa Cruz, California
Source and freshness
- Source
- U.S. Consumer Product Safety Commission (CPSC) Recalls API
- Official notice
- https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due…
- Last published by CPSC
- Oct 1, 2026
- Imported by RecallRadar
- Nov 4, 2026
RecallRadar copies the agency's text without editing its meaning. If something here differs from the official notice, the official notice is correct — please tell us.